Zingerman's 5 Steps to Handling A Customer Complaint Training DVD

Our service recipe will help take the stress out of one of the most challenging encounters in customer service.

A Message from our Co-Founders

L2BG's mission is to improve organizational performance by distributing high-quality, practical, organization improvement tools.

Co-Founders Steve Gill and Jim Stilwell

Your marketplace for buying and selling organizational learning & performance improvement tools.

Practical Tools

You will find assessment instruments, models for improving individual and organizational performance,  solutions to commonly encountered problems in organizations and communities, and training resources. Each of the tools is focused on one or more of the following: individuals, teams and groups, the whole organization, and community.  

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Find Tools Fast

Find the tools you need when you need them. Do you need an organizational survey, a model for understanding team dynamics, a way to increase employee engagement, or something else to improve your organization? Look here first.View More »

Sell Your Work

Do you have an assessment instrument, a model, a solution, or training materials that you’ve created? Become a member and join the growing list of authors who are selling their materials from this site. View More »

Make a Difference

As a user of L2BG, you will be making a difference in the lives of others. A portion of every sale will be donated to a deserving non-profit organization. Whether you are buying or selling products, feel good knowing you are contributing to improving someone else's life. View More »



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Our Mission

L2BG's mission is to improve organizational performance by distributing high-quality, low-cost, practical organization improvement tools. If you have any questions or have any feedback, please contact us.